Trust & Safety
Can I trust my cleaning professional?
What happens if something goes wrong during my appointment?
Is my billing information kept safe and secure?
Do the cleaning professionals go through a background check?
What is your 100% satisfaction guarantee policy?
What is your refund policy?
Pricing & Policies
How do I use my credits?
How can I view my Queen City Cleaners credits?
Can I apply a coupon to an existing appointment?
Why are vouchers for first time customers only?
I bought a voucher and Queen City Cleaners doesn't cover my area, what should I do?
Why do you need my credit card information to redeem a voucher?
Manage Your Account
How do I log into my account?
How do I change my password?
How do I reset my password?
How do I change my address?
How do I change my credit card?
How do I book my first appointment?
How do I create a Queen City Cleaners account?
Do you service my area?
What is included in a standard cleaning?
How much will it cost?
Do you bring your own cleaning supplies, products, and equipment?
Can I request special tasks or extras?